Make a Claim
Making a claim for your insurance can be distressing at a time when you have a lot on your mind. So we’ve tried to make this process as easy as possible.
All the information you need for making a claim is below. Use the checklists to make sure you submit the right documents; all forms can be downloaded. Have questions? Contact us.
When to Submit a Claim
Medical Claims
All necessary claims documents are to be submitted within 30 days of the incurred date. Claims received after 90 days will not be processed.
All Other Claims
Notify us within 10 calendars days the incident occurred. You can email, call or send a request through our contact us page
Send us the documents related to your claim within 30 calendar days (in English or Arabic).
How to Submit a Claim
Once you’ve filled out the appropriate forms, you need to mail them to MetLife. Be sure that all required documents are included and are in English or Arabic.
Send the documents to: Claims Department PO Box 371916, Dubai, UAE
How to Get Reimbursed
On the claim form, you will be able to choose how you like to be paid. There are two options:
Cheque:
You can request the cheque be delivered directly to you, or you can pick it up at one of our offices. You’ll need to provide:
- Full Bank Name
- Account Details
- Current Address
Fast, convenient and secure, our Electronic Fund Transfer service allows you to receive the reimbursed amount directly to your bank accounts. You’ll need to provide the following details:
- Beneficiary Account Number (when applicable)
- Beneficiary Name (when applicable)
- Swift or IBAN code as per the central bank requirements of the country the funds are sent to. Use the below table as a reference:
| Transfer to | Required code |
| Bahrain | IBAN |
| India | SWIFT & IFSC number |
| Kuwait | IBAN |
| Lebanon | IBAN |
| Oman | SWIFT |
| Qatar | IBAN |
| Saudi Arabia | IBAN |
| UAE | IBAN |
What happens After You Submit Your Claim
Once we receive your claim we will aim to get back to you within 3 working days. We’ll then be able to confirm your coverage, beneficiary details, provide an explanation of your benefits and request any further documents.
After the Claim is Paid
After an insurance claim is paid, it is very important that within 15 days you or your beneficiaries return the claim receipt to MetLife, (by email or mail), as we are legally required to store this document in our records.
Other Important Things to Know
Claim documentation must be in English or Arabic.
If any of the documents is in another language – if you had an accident overseas, for example – it should be translated by an official public translator before you send them to us.
Medical exams may be required.
In certain cases, MetLife may also need you to attend a medical examination before we can complete your claim. If this applies in your case, we will let you know. The location will be a well-known medical facility, which is close to your listed address. We will notify you by email or mail if this applies to your case.