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FAQ's
A death in the family is not only emotionally devastating, it can also take a tremendous toll on the future financial security of a family. Suddenly, without the deceased’s income, paying the mortgage or providing for a child's college education may become much more difficult.
Those who buy life insurance do so to help ensure their loved ones are taken care of financially. Life insurance is a promise by an insurance company to pay those who depend on you a sum of money upon your death. In return, you make periodic payments called premiums. Premiums can be based on factors such as age, gender, medical history and the dollar amount of the life insurance you purchase.
In the event of your passing, life insurance provides money directly to the individuals you select, your beneficiaries, who can use the money as they see fit, including:
- Replacing lost income
- Covering basic living expenses
- Paying household debts, estate taxes and funeral expenses
- Funding a child’s education
- Supplementing retirement savings
Life insurance comes in two main types – term and permanent – which may both be available through your workplace.
Term life insurance pays a specific lump sum to your loved ones for a specified period of time – usually from one to 20 years. If you stop paying premiums, the insurance stops. Term policies pay benefits if you die during the period covered by the policy, but they do not build cash value. They may also give you the option to port. That is, you can take the coverage with you if you leave your company.
Generally, you should consider a term life insurance policy to:
- Get valuable coverage at an affordable price
- Help cover specific financial responsibilities like a mortgage or college expenses
- Supplement a permanent policy
How would you describe your life right now?
Find the support you need every step of the way
If only growing up came with a manual
Prepare to strike out on your own without having to worry about something happening to you. Take a close look at our coverage and protect yourself for when you get sick or injured and can’t work. Taking the right steps, growing up can be made easier.
Others like you choose:
Say "I do" to planning for your future.
Since you both are bonded together, get your joint finances ready for whatever tomorrow holds. Make a commitment to be covered with protection and savings plans.
Since you both are bonded together, get your joint finances ready for whatever tomorrow holds. Make a commitment to be covered with protection and savings plans
Others like you choose:
Avoid unnecessary worries and sleepless nights
Whether it is a new baby waking you every few hours or a teenager staying out late, you have got enough to keep you up at night. Rest easy with protection plans to take care of the ones you love.
Whether it is a new baby waking you every few hours or a teenager staying out late, you have got enough to keep you up at night. Rest easy with protection plans to take care of the ones you love.
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Thinking about your nest egg?
Hatch a plan to grow and protect your assets down the road. Explore your investment and retirement savings options
Hatch a plan to grow and protect your assets down the road. Explore your investment and retirement savings options
Others like you choose:
¿Ya estás pensando en todos los detalles?
Llega esa etapa en la que te gusta tenerlo todo bajo control, planificando todo para hacer crecer tus inversiones y proyectos, protegiendo la salud, tu bienestar y el de los tuyos.
Llega esa etapa en la que te gusta tenerlo todo bajo control, planificando todo para hacer crecer tus inversiones y proyectos, protegiendo la salud, tu bienestar y el de los tuyos.
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Because all that hard work paid off.
Leave a legacy for your loved ones—or a beloved cause—with life insurance and savvy financial planning.
Leave a legacy for your loved ones—or a beloved cause—with life insurance and savvy financial planning.
Plan Benefits
Learn more about what the MetLife Federal Dental Plan offers. Two coverage options, nationwide access, negotiated discounts, competitive prices and more.
Manage Your Benefits
Download a claim form, view claims, print your ID card, view plan details and more.
Agency Benefits Officer (ABO) Resource Center
ABOs can request a MetLife representative to attend an Open Season benefit fair, order plan summaries and more.
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Other Services
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Most Common FAQs
MetLife Auto & Home® offers a wide variety of coverage options, including:
- Liability protection, which pays claims if you're responsible for an accident that causes bodily injuries and property damage.
- Collision and comprehensive coverage, which pays for damage to your car if it hit another vehicle or object, no matter who caused the accident.4 It also pays for damage to your car caused by events like theft, vandalism, fire, flood, and hail.
- Personal injury protection, which covers the costs of doctors, hospitals, and funeral expenses for you, members of your household, and/or your passengers, if a covered accident occurs, no matter who was at fault. You'll also be protected when you drive another person's car (with permission) or if a vehicle hits you or a family member as pedestrians.4
- Uninsured motorists coverage, which pays the cost of damages and injuries resulting from being hit by an uninsured or hit-and-run driver. Coverage for both you and your passengers includes medical expenses, lost wages, and other injury-related losses.4
- Underinsured motorists coverage, which pays for damages if you're injured in an accident caused by someone who doesn't have enough insurance to cover your medical expenses.
MetLife Auto & Home® offers a wide variety of coverage options, including:
- Rental car coverage. This will pay costs to the rental agency if you have an accident driving a rental car.
- New car replacement. If you total your new car within one year of purchase or during the first 15,000 miles—whichever comes first—you get it repaired or it will be replaced with a new car with no deduction for depreciation.5
- Special parts replacement. We'll pay to replace certain major parts—like tire, brakes and batteries--no matter what their wear-and-tear/depreciated value at the time of the accident.6
- Glass repairs without a deductible. If your windshield is chipped or cracked, we'll repair it and waive your deductible.
- Towing and roadside assistance and labor cost coverage. If your car breaks down while traveling, this can help reimburse you for towing and other roadside-assistance expenses.
- Legal defense costs. If you're sued, we'll cover your legal fees. We'll also reimburse you for up to $200 per day for lost wages, if you attend a hearing or trial at our request.
- Lease/loan gap coverage. Your vehicle's lease or loan will be paid off if your vehicle is a total loss due to an accident, even if the amount exceeds the value of your vehicle.
- Deductible Savings Benefit. Automatically earn $50 every year you don't make a claim (to a maximum of $250) that may be used toward your deductible, if you have a covered loss.1
- Defensive Driver Discount. Earn up to a 7% discount by completing a qualifying driver training course, like the one on the National Safety Council website.7
- Superior Driver Discounts and MetRewards. Earn up to a 12% Superior Driver Discount if all of the drivers in your household have outstanding driving records, or up to 20% off your policy through the MetRewards program, if you are claim and violation-free for 5 years.8
- Bundle and save. Save up to 10% with our multi-product and multi-policy discounts for having home as well as auto insurance with us. Check out our Bundle and Save page for more details! Sample multi-policy discounts:
- Auto/Home multi-policy discount: 10%
- Auto/Life multi-policy discount: 5% 9
- Good Student Discount. Your star high school or college student could earn you a 15% discount if he or she qualifies.
- After Tax Savingss
- Term used to describe investments or contracts purchased with money that has already been taxed. Also known as "non-qualified" investments or contracts
- Annuity
- The person on whose life the annuity income payments are based. The contract owner decides who the annuitant will be. The contract owner and the annuitant are often the same person. Link here. B
- Beneficiary
- Generally, the person(s) who receive(s) money upon the death of the annuity's contract owner or annuitant. The contract owner decides who the beneficiary will be.
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All the information you need for making a claim is below. Use the checklists to make sure you submit the right documents; all forms can be downloaded. Have questions? Contact us.
When to Submit a Claim
Medical Claims
All necessary claims documents are to be submitted within 30 days of the incurred date. Claims received after 90 days will not be processed.
All Other Claims
Notify us within 10 calendars days the incident occurred. You can email, call or send a request through our contact us page
Send us the documents related to your claim within 30 calendar days (in English or Arabic).
How to Submit a Claim
Once you’ve filled out the appropriate forms, you need to mail them to MetLife. Be sure that all required documents are included and are in English or Arabic.
Send the documents to: Claims Department PO Box 371916, Dubai, UAE
How to Get Reimbursed
On the claim form, you will be able to choose how you like to be paid. There are two options:
Cheque:
You can request the cheque be delivered directly to you, or you can pick it up at one of our offices. You’ll need to provide:
- Full Bank Name
- Account Details
- Current Address
Fast, convenient and secure, our Electronic Fund Transfer service allows you to receive the reimbursed amount directly to your bank accounts. You’ll need to provide the following details:
- Beneficiary Account Number (when applicable)
- Beneficiary Name (when applicable)
- Swift or IBAN code as per the central bank requirements of the country the funds are sent to. Use the below table as a reference:
What happens After You Submit Your Claim
Once we receive your claim we will aim to get back to you within 3 working days. We’ll then be able to confirm your coverage, beneficiary details, provide an explanation of your benefits and request any further documents.
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